GBTA Convention Chicago 2019
26 September 2017, Tuesday - 11:15
» Uplifting Service: Exceeding Customer Expectations one Action at a Time
» Leading the Service-Focused Culture: Creating Superior Service from the C-Suite
» Capturing the Power of a Superior Service Culture: Creating a Sustainable Competitive Advantage
Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures.
Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.
He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. Ron is also the founder of UP! Your Service, a company that enables leaders and organizations to build Uplifting Service cultures for sustainable advantage.
Ron’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today.
Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organization.
He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation and International Association of Learning Providers.
- Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet (2012)
- Reach the Top: Uplifting the Spirit and Practice of Service Worldwide (2012)
- UP! Your Service Great Ideas: Tools, Tips and Proven Techniques to Lift Your Service Higher (2005)
Presentation Languages: English